General Terms and Conditions

These terms and conditions shall apply in respect of all goods and services supplied by Helical Blue Ltd to you. Except where variations in the terms and conditions are by mutual agreement.

1. The service from Helical Blue will be delivered in accordance with a brief agreed at the start of the work via meetings or written proposals.
2. For work involving production of audio or video files a single copy will be provided to you. Additional charges may apply if further copies are required, unless mutually agreed as part of the initial brief.
3. Timescales for completion of work will be agreed for each individual item of work undertaken and generally will be estimates.
4. Significant changes and additional work outside the scope of the agreed brief and quotation will need to be quoted for separately and agreed.
5. The quotation relevant to the work will define the terms of payment. For project work a 25-50% deposit will be required prior to commencement of work after the quotation has been agreed. This is important to ensure a clear starting point for chargable work is defined. The balance of the payment will be due on completion and delivery of the service.
6. Payment is to be made in pounds sterling using the methods given on the invoice.
7. We also reserve the right to invoice in-part for work prior to full completion of the project, if the work is to be in excess of 2 weeks. This will be identified and agreed prior to commencement of the work.
8. All reasonable expenses incurred by us in providing the service will be chargable. Typical examples would be travel costs (40pence per mile), overnight stay and materials such storage media (e.g DVD, USB memory stick) for delivery of the production.
9. Copyright is important to us and we always endeavour to operate a fair policy to ensure both the client and Helical Blue are able to gain the full benefit of any production created by us. Helical Blue will inherently own the initial copyright to any multimedia or audio production created by us. Upon payment in full for the work the production will be either licensed on a non-exclusive basis or copyright to the full production assigned to you.
10. Where copyright is assigned, you will grant us a royalty free license to use all copyright in the media produced by us for our own promotional purposes. However, we do respect confidentiality and exceptions would be made if the media produced was for in-company use only and not to be released into the public domain.
11. We reserve the right to partially assign copyright, usually for the complete synchronised production, where we believe it is important for us to retain copyrights to specific elements which have generic applicability to future work, e.g. music, animated graphics, sound effects, logos, licensed stock photographs. Helical Blue will retain the copyright to all original computer source files created by us during production.
12. All terms of copyright will be agreed prior to commencement of the work.
13. We will ensure that for all media used in the production that Helical Blue either owns the copyright or has a relevant license. Conversely, it is the sole responsibility of you the client to ensure that for all media supplied to us for inclusion in the production (e.g. photo's, video) that you are either copyright owner or have a relevant license for its use.
14. All logo's, trademarks, names, photos, videos and music used are copyright of Helical Blue Ltd or either unregistered or registered trademarks of Helical Blue Ltd and therefore may not be reused without express permission from Helical Blue Ltd.
15. We reserve the right to update and revise our Terms and Conditions without notice directly on our webpage or other documentation.
16. You the client agree to indemnify us for all liabilities, loss, claims and expenses that may arise from either a breach in these terms and conditions or as a result of the use of media produced for you by Helical Blue.
17. Helical Blue Ltd carries full Public Liability and Professional Indemnity insurances. All electrical equipment is fully PAT tested.
18. These terms and conditions shall be governed by English law.
19. These Terms and Conditions are generally applicable to our work and we reserve the right to include changes and additions to deal with each specific item of work undertaken. This will be of particular relevance to Copyright ownership.
20. All Hosting services provided by Helical Blue Ltd e.g. for Business Presenter, will be subject to our hosting terms and conditions. We reserve the right to withdraw any hosting service without incurring any charge or loss. We also reserve the right to withdraw any hosting service if we believe the Client has breached any agreement with us in terms of non-payment, ethics, copyright or misuse of the service.

 

Contacting Us
You can contact us at the following email address: james@helicalblue.com


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